Terms and Conditions

Last updated: October 12, 2025

Welcome to Cartella! These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website [www.cartella.in] (the “Site”) and any purchases made through it. Please read these Terms carefully before using our site.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

  1. General Information Cartella is an Indian eCommerce platform that offers a wide range of products including fashion, accessories, lifestyle goods, and more. We reserve the right to modify, suspend, or discontinue any part of the Site or services at any time without prior notice.

  2. Accounts To make a purchase, you may need to create an account. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your login credentials.

  3. Products and Pricing All prices on Cartella are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We strive to ensure accurate product information and pricing, but errors may occur. Cartella reserves the right to correct any inaccuracies, change prices, or update product details without prior notice.

  4. Orders and Payments When you place an order on Cartella, you agree to provide valid and accurate payment information. We accept the following payment methods:

UPI (Unified Payments Interface)

RuPay Cards

Visa Debit/Credit Cards

All payments are processed securely through trusted payment gateways. Cartella reserves the right to refuse or cancel any order suspected of fraud, unauthorized activity, or invalid payment.

  1. Shipping and Delivery Cartella currently ships orders only within India. Estimated delivery times vary by location but typically range from 3 to 10 business days. Delays may occur due to unforeseen circumstances such as courier issues, weather conditions, or regional restrictions. Cartella is not liable for such delays once the order has been dispatched.

  2. Returns and Refunds If you are not satisfied with your purchase, you may return eligible products in accordance with our Return Policy. Refunds (if applicable) will be processed to your original payment method within 7–10 business days after approval. Cartella reserves the right to decline returns that do not meet our return policy conditions.

  3. Intellectual Property All content on the Cartella website—including logos, product images, graphics, text, and software—is the property of Cartella and is protected under Indian copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written consent from Cartella.

  4. Limitation of Liability Cartella shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our Site or products. We make no warranties, express or implied, regarding the operation of the Site or the accuracy of product information.

  5. Privacy Policy Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, store, and use your personal information. We encourage you to review it to understand your rights and our data practices.

  6. Governing Law These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Chennai, India.

  7. Contact Us If you have any questions, concerns, or feedback regarding these Terms, please contact us at: 📧 support@cartella.in 📍 Cartella, Chennai, India